Returns and Refunds

Right of withdrawal

The customer is invited to carefully read the information on the right of withdrawal.

 Correct procedure for exercising the right of withdrawal :

  • Access the 'My Account' section using the icon 002-user.png
  • Go to the "Order history and details" section
  • Click on "Details" next to the reference order
  • Tick ​​the product(s) to be returned
  • Indicate the reason for return
  • Click on "Request a refund"


The 'customized products' with engraving on the caseback, marking on the dial or with any type of customization on the watch CANNOT be returned because they are excluded from the RIGHT OF WITHDRAWAL pursuant to article 59, paragraph 1, letter c) of the Consumer Code being considered customized or bespoke products.

The 'custom-made products' on which the bracelet has been requested to be made to measure cannot be returned because they are excluded from the RIGHT OF WITHDRAWAL pursuant to article 59, paragraph 1, letter c) of the Consumer Code, being considered customized products or measure.

The Customer can exercise the right of withdrawal within 14 days from the day of receipt of the goods by sending a return request to the Seller

Once the Customer has sent the return request within the term indicated above, the same will receive a communication in the reserved area regarding the return authorization by the Seller containing the instructions for sending the goods. Within the following 14 days, the Customer must return the Products to the Seller, together with the Return Authorization Form, sending them to the address indicated in the return authorization.

In order for the right of withdrawal to be validly exercised, the Products together with the original Packaging must be returned to the Seller, to the address indicated in the return authorization, within the following 14 days of receipt by the Customer of the return authorization, together , where issued, to the purchase invoice and the Seller's return authorization, intact, unworn, unused, undamaged and in the original packaging.

The Customer is responsible for the decrease in the value of the Products resulting from handling the goods other than that necessary to establish their nature, characteristics and functioning.

The Products with their original Packaging must be sent to the Seller in a single shipment. In fact, the Seller reserves the right not to accept Products from the same order, returned and shipped at different times.

The return shipping costs will be borne by the Customer and it is necessary to use a traceable shipping method with signature on delivery.

Under no circumstances will parcels be collected cash on delivery or carriage forward.

The Customer is advised to send the Products with their original Packaging to be returned, insuring the full amount of the goods and taking care to receive a tracking number to allow tracking of the shipment. The Seller will not be responsible for reimbursement or compensation relating to Products shipped by the Customer but which have never been received by the Seller due to loss, theft or damage that are not attributable to the same.

If the methods and terms for exercising the right of withdrawal are respected and if the Products, together with the original Packaging, are returned intact, unworn, unused and undamaged in the original packaging, the Seller will refund the Customer the price of the products purchased within a maximum period of 14 days from the date on which the Seller received the package at its headquarters. Shipping costs, if incurred, will not be refunded.

The refund will be made via the same payment method used to take charge of the order. In case of payment by cash on delivery, the Customer must provide the Seller with the bank details for making the refund.

In no case will returns sent without authorization, or sent without following the return procedure indicated by the Seller, be accepted.

Legal guarantee of the Products

For any lack of conformity existing at the time of delivery of the Products, the Customer, in accordance with the provisions of article 130 of the Consumer Code, will have the right to restore the conformity of the Product without charge by repair or replacement or, if this is not possible, to a reduction of the purchase price or to the termination of the online sales contract.

The Seller is liable for lack of conformity if they occur within two years from the date of delivery of the Product. The Customer must, however, report the lack of conformity within two months of its discovery, by sending an e-mail to Customer Service at which must indicate the code relating to the order and the problem encountered, attaching where possible some photos relating to the same.

The Seller will contact the Customer to organize the collection of the Product.

The Seller reserves the right to verify the existence of the reported defect, and to carry out the repair or replacement only after this check.

If, following this verification, a lack of conformity should not be found, the Seller reserves the right to charge the Customer for the costs of verification, restoration, and transport.

For commercial guarantees, where existing, the Customer is invited to carefully read the relative certificates delivered with the Products.

Seller's responsibility

The Seller will do its best to ensure that the contents of the Site are updated; however, we cannot exclude the absolute absence of any errors and/or inaccuracies (typing errors, inaccuracies or omissions, for example relating to the price, the availability of the Product, and the information sheet of the Product itself). The Seller therefore reserves the right to correct errors, inaccuracies or omissions even after the Purchase Order has been sent and also reserves the right to modify or update the information at any time without prior notice.


The personal data requested during the order forwarding phase are collected by and processed on IT supports in order to satisfy the obligations arising from the contract concluded with the Customer and will in no case and for any reason be transferred to third parties.

Delmax srl ensures its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree No. 196 of 06.30.03.

The data controller is Delmax srl. The customer has the right to revoke consent to the processing of personal data at any time by sending a written communication to

DELMAX srl guarantees assistance to overwritten contacts from Monday to Friday from 9.00 to 17.00

To the customer, who declares to have received the information pursuant to art. 13 and on the rights due to the same, pursuant to art. 7 of Legislative Decree no. 196/2003, has the right to access their data according to the methods provided therein. Marketing communications (newsletter) will be sent only with the explicit consent of the Customer issued together with the authorization for processing and sending, in the appropriate registration form on the online site.


Any complaints may in any case be sent to the Seller via e-mail at

Dispute settlement

Pursuant to Article 12 letter f) of Legislative Decree April 9, 2003 no. 70, the competent Court for disputes relating to this contract is that of the place of residence or elective domicile of the Consumer if located in the State of the Italian Republic, mandatory court pursuant to art. 66 bis of the Consumer Code.

Applicable law

The conditions of sale and the online sales contracts are governed by Italian law and in particular by the legislative decree of 6 September 2005 n. 206, on the consumer code, as amended by Legislative Decree 21 February 2014 no. 21 with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.